Administrator - Pensions at - Nairobi, Kenya - Zamara Kenya

Description

Zamara is a financial services firm that primarily offers Actuarial Services, Pensions Administration and Consulting and Insurance Brokerage Services.

Zamara has been in the Kenyan Market for over 23 years, initially operating as Hymans Robertson and more recently as Alexander Forbes.

Summary

The Administrator will address the administrative aspects of pension schemes in order to drive data integrity, client satisfaction and client retention.

This role reports to a Manager, Operations and Administration.

In more detail, the areas of responsibility include
Database Administration

Providing annual audit data to fund accountants and responding to queries
Verification of fund data and loading the information onto the selected admin system
Preparing and reconciling member records.
Processing withdrawal requests for members.
Maintaining member pension records (bio data, bank details, emails) and updating contributions on the system
Providing annual member statements after allocation of interest

Supporting Team leaders and Administrators as required in ensuring team targets are met and set out procedures are followed.

Client Service

Conducting member education scheme / fund beneficiaries' information about their rights and responsibilities in respect to the pension scheme / fund umbrella.

Dealing with pension scheme / umbrella fund complaints, disputes, general enquiries and correspondence from members, advisers, trustees, fund managers and communicating with them appropriately.

Operational Efficiency

Processing and payment of claims within 30 days in liaison with fund managers, custodians and trustees as appropriate
Preparing and submitting quarterly returns of contributions to RBA
Preparing quarterly admin reports
Processing and payment of additional interest to members who have exited.

Experience and personal qualities

Bachelor's Degree in a Business-related field
At least 1 year experience in the pension industry as a pension administrator.
Professional qualification in Actuarial/CPA/ACCA will be an added advantage.
Knowledge of legislation, investments, employee benefits.
Proficiency of the selected Admin System
Expert knowledge of the Retirement Fund Rules
Expert knowledge of the RBA Regulations
Expert knowledge of the KRA taxation rules
Expert knowledge of Schemes
Excellent time management skills and ability to multi-task and prioritize work
High level of professionalism and good communication skills
Ability to work under pressure with minimal supervision
Client service oriented and team player