Housekeeping & Training Manager - Nairobi, Kenya - Crystal Africa Cleaning Service Limited

Description

Creating an engaging work environment for cleaning stewards & waste collectors at our client sites is vital to our operations. Your leadership skills and the values you model as Housekeeping Manager and Training Manager will inspire your team – not only to ensure they serve our clients well but also to grow their careers with us.

Your main focus will be to ensure the seamless running of the Housekeeping department and the development and training of the Housekeeping Colleagues.

Summary of Responsibilities:

Reporting to the Operations Manager, responsibilities and essential job functions include but are not limited to the following:

Housekeeping Trainer:

A large part of your role is to train and develop the Housekeeping team;

Your duties will consist:

Implement, facilitate and oversee the Housekeeping training programs and ensure standards are followed

Provide ongoing coaching and guidance to the Housekeeping Colleagues to ensure consistency of service quality

Create and develop the Housekeeping training materials and programs to meet the needs of the hotel

Welcome new Colleagues, create and develop their welcome plans

Facilitate departmental meetings, focus groups and team-building activities as required

Ensure all team member training, documentation and testing are completed in the required timeframe

Participate in the Housekeeping Performance reviews and Carry out Housekeeping Colleagues'

Personal Development Plans

Control the training cost and report to the operations manager

Co-manage the recruitment of new Housekeeping Colleagues in liaison with HR and Operations Department

Identify talents in the team

Any other additional request that is required in the department

Hands-on Job/ Operational part of the role:

As Trainer, we expect you to be hands-on and other duties will involve:

Able to Inspect client sites while doing training.

Comply with all Health and Safety regulations

Administrative part of the role:

Your administration tasks will involve:

Updating Standard Operating Procedures in the department.

Creating Job task to improve logistics

Keep records of trainings per person in the department

Presentations to communicate to the team different standards etc