Housekeeping Supervisor at - Nairobi, Kenya - Naro Moru River Lodge

Description

Naro Moru River Lodge strives to be the preferred provider of hospitality services that exceed customer expectations. The company seeks to do so while improving the living standards of its employees and the local community.


Reports to :

GENERAL MANAGER

Salary :

COMPETITIVE

Oversees :
Room Stewards, Cleaners and Laundry Attendants
Job Summary

Naro Moru River Lodge in Nyeri County is looking to recruit a mature and competent Housekeeping Supervisor able to organize their team and implement benchmarked standards to ensure hygiene is maintained in the Lodge Facilities.

Visit our website for more information:
Responsibilities include

Offer administrative support by resource planning, staff attendance reporting, allocating staff duties and discipline management.
Implement room/cleaning checklists to facilitate guest room/ facility inspection after cleaning.
To resolve guest room complaints and escalate to relevant department for corrective action.
To maintain housekeeping supplies and inventory by minimizing wastage.

To consistently liaise with the reception to confirm booked rooms, check outs, day occupancies and ready to sell rooms.

Make timely requisitions for purchase of all housekeeping supplies and linen.
Reports and safeguards lost & found property in line with Company procedures.
Maintains proper housekeeping reports and ledgers and circulates the same to the relevant departments.
Performs daily room checks to maintain rooming standards and follow up on repairs where needed.
Represent the housekeeping department at the management meetings.
Continuously trains staff on Housekeeping SOPs and keeps in the know on changing trends in the Hospitality Industry.

Qualifications

A minimum 3 years Managerial / leadership posting in a busy hospitality establishment.
A Certificate/ Diploma in Housekeeping & Laundry Techniques or its equivalent, from a recognized institution.
Must have served in a supervisor position for at least 1 Year.
Computer literacy i.e. MS Office Suite
Highly organized and able to delegate /multi task.
Able to effectively communicate both verbally and in writing
Exceptional attention to detail.
Strong people management skills.