Call Center Agents - Nakuru, Kenya - Gilani's Distributors
Description
ABOUT THE COMPANY
Gilani's Distributors is a dominance in the distribution sector and is well known and respected. This is evidenced by the increased presence of our trucks ferrying goods on roads throughout the Rift Valley, Central, Nairobi, Nyanza, Mombasa Coastal region and the Western corridor of Kenya.
JOB SUMMARY
We are currently seeking a qualified candidate to fill the role of Call Center Agent. The Call Center Agent is responsible for providing excellent customer service to GDL's clients, handling customer inquiries, sorting customer returns through tele sales, and upselling products when appropriate.Reporting to the Customer Experience Lead, the Call Center Agent plays a crucial role in maintaining high levels of customer satisfaction and contributing to the overall success of our customer service operations.
RESPONSIBILITIES
Provide accurate information about products, services, and pricing to customers.Assist customers with order placement, tracking, and delivery status inquiries.Respond to customer inquiries through various channels, including phone, email, and live chat.Resolve customer complaints and issues in a professional and timely manner.Collaborate with other internal departments to address customer concerns effectively.Maintain accurate and detailed customer records in the CRM system.Identify opportunities for upselling and cross-selling additional productsMonitor customer satisfaction metrics and report feedback to the Customer Experience Officer.Provide product feedback and insights from customer interactions to relevant departments.Stay up-to-date with company products, policies, and promotions.
REQUIRED SKILLS
Order processing, Phone sales, Sales performance tracking and reporting, Sales strategy, Storytelling, Online sales, Call center management
REQUIRED EDUCATION
High, secondary school