Service Administrator - Nairobi, Kenya - Tetra Pak Limited

    Tetra Pak Limited
    Tetra Pak Limited Nairobi, Kenya

    Found in: beBee S2 KE - 1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Tetra Pak​ is one of three companies in the Tetra Laval Group – a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.​

    JOB SUMMARY

    Tetra Pak is looking for a Service Administrator, you will be part of a team responsible to deliver high quality service administration in close cooperation with internal stakeholders. Within the team you will work with fellow Service Administrators as well as wide range of colleagues from other line of business.The successful candidate for this position will be under the supervision of the Customer Service Operations Support Team Leader based in Dubai. This position is based either in East Africa (Nairobi, Kenya) or West Africa (Lagos, Nigeria).We believe you haveA Degree in Business Administration or equivalent.2-3+ years' experience in administration and SAP: PE1, creating PRs, POs, Contact creation, Invoicing with evident high performance.Experience in Excel file including V-look up, Create Pivot Tables, be able to prepare autonomous Analysis.Excellent communication skills and cooperation with other departments/collogues to improve results. Self-discipline and accuracy, Strong productivity focus, Strong continuous improvement focus.We Offer YouA variety of exciting challenges with ample opportunities for development and training in a truly global landscapeA culture that pioneers a spirit of innovation where our industry experts drive visible resultsAn equal opportunity employment experience that values diversity and inclusionMarket competitive compensation and benefits with flexible working arrangements

    RESPONSIBILITIES

    Execute administrative activities in own area of responsibility, delivering high quality service to the relevant stakeholders, with consistent communication and high level of efficiency, resulting in high level of satisfaction.Execute regular and systematic collection of internal and customer data, maintain relevant databases. Based on this data, provide relevant reporting, visual management and regular communication to relevant stakeholders.Analyze, resolve and escalate cases of missing or inaccurate data collection. Participate in the consistent application of global standards, processes, local and legal requirements for service administration.As required, participate in ordering and order coordination of relevant parts, tools, services and materials.As required, execute relevant purchasing and invoicing activities within own area of responsibility and according to Corporate Governance policy.Participate in overtime model for Engineers and upload to payroll system. Participate in strong collaboration between service teams to provide continuously effective administration and effective backup solutions.Participate in the definition, development and deployment of visual management and management reporting including the right metrics for service administration.Participate in the consistent application of global standards, processes, local and legal requirements for service administration.Participate in continuous improvement, share and learn and implementation of best practices, related to service administration.

    REQUIRED SKILLS

    Office administration, management, Installing new software, Electrical diagrams, Problem solving, Troubleshooting

    REQUIRED EDUCATION

    Bachelor's degree