Corporate Affairs Officer - Nairobi, Kenya - The New Kenya Creameries Limited (KCC)

Description

ABOUT THE COMPANY

The New Kenya Creameries Limited (KCC) is the largest business entity in the Dairy Industry in East Africa.

JOB SUMMARY

Qualifications and person specificationsBachelor's degree in mass communications, Public Relations, Journalism, or equivalent qualification from a recognized institution.Master's degree in mass communications, Public Relations, Journalism or equivalent qualification from a recognized institution is an added advantage.A minimum of eight (8) years in a relevant communications field, with at least three (3) years of supervisory experience.A relevant professional certification in communications, public relations, journalism, or an equivalent credential from a recognized professional body.Current membership with a recognized professional association in communications, such as Public Relations Society of Kenya.Have a minimum four-week (4) management course from a recognized institution.A track record of work performance and experience in a fast-paced environment.Proven experience and execution in digital communication with hands-on experience in utilising diverse digital tools and platforms.Excellent written and verbal communication skills with a strong understanding of customer service principles and practices.Excellent analytical and interpersonal skills with a creative and innovative approach to communication.Strong organizational skills, ability to prioritize tasks, excellent problemsolving skills, time management skills, and attention to detail.Ability to work independently and as part of a team.

RESPONSIBILITIES

Develop and execute digital communication strategies in line with the organization's communication strategy to enhance brand presence and reputation.Manage digital communication channels and utilize both digital channels and traditional publishing methods to disseminate information, engage stakeholders, and maintain consistent messaging across various platforms.Create and implement a comprehensive publishing plan (press releases, articles, social media posts, etc.) across internal and external platforms ensuring consistency with New KCC's brand messaging and communication objectives.Manage customer service inquiries and concerns effectively, ensuring timely responses and resolution ensuring a positive customer experience to enhance customer satisfaction and loyalty.Monitor and analyse customer feedback and trends to identify areas for improvement in products, services, or communication strategies.Work with cross-functional departments to ensure digital communication efforts support the organization's overall goals and initiatives.Stay updated on industry trends and best practices in digital communication, customer service, and corporate affairs to continuously improve strategies and tactics.Coordinate with relevant stakeholders to produce high-quality content for digital platforms, including but not limited to social media, website, and email newsletters.Assist in crisis communication efforts by providing support in managing online reputation and addressing issues in a timely and effective manner.Prepare and present regular reports on digital communication activities, customer service performance, and key metrics to the Head of CorporateAffairs and other relevant stakeholders.Act as a brand ambassador, ensuring consistency in messaging and tone across all digital communication channels.Any other duty as may be assigned by the supervisor from time to time.

REQUIRED SKILLS

Relational databases (SQL), Database administration, Database query languages (SQL, others), IT support

REQUIRED EDUCATION

Bachelor's degree