Sales Operations Assistant at - Nairobi, Kenya - iPay Africa

Description

iPay is an innovative payments processing solution and payment gateway for Africa.

iPay is an easy-to-use payments processing system that incorporates VISA, Mastercard, M-PESA, Airtel Money & eLipa wallet modes of payment.

PURPOSE STATEMENT

Reporting to the Sales Team Lead, the Sales Operations Assistant will be responsible for handling various administrative tasks, maintaining accurate records, and contributing to the overall efficiency of the sales operations to ensure smooth operational processes.

KEY RESPONSIBILITIES
Assist in the preparation and organization of sales-related documents, reports, and presentations.
Manage and maintain sales databases, ensuring data accuracy and completeness.
Handle correspondence and communication between the sales team and other departments.

Provide administrative support to the sales team, in tasks such as data entry, document preparation, filing, and making travel arrangements.

Analyse and assess incoming leads through various channels, such as marketing campaigns, website inquiries, and social media.

Interact with leads through phone calls, emails, or other communication channels to gather additional information, ensuring that only high-quality prospects are passed on to the sales team.

Coordinate internal meetings, including scheduling, preparing agendas, and taking meeting minutes.
Assist in coordinating events or initiatives related to sales operations.
Assist in the preparation of sales proposals and contracts.
Collaborate with the merchant services team to address customer concerns and issues.
Assist in analysing sales data and generating reports to support decision-making processes.


MINIMUM REQUIREMENTS
Bachelor's degree in business administration, Sales, or a related field.
Minimum 2 years' experience in an administrative or sales support role.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Attention to detail and accuracy in data entry and record-keeping.
Ability to work collaboratively in a team environment.
A high level of personal integrity and adherence to high ethical standards are expected of you