Technical Support Agent - Nairobi, Kenya - Influx. Inc

Description

ABOUT THE COMPANY

Influx is a people-powered business. We're building a company that looks for the overlap between the personal and career ambitions of its staff and the internal opportunities that open up at a high-growth company. Over the last four years, many successful agents have moved into team management, client-facing, QA and other leadership roles.

You can learn more about us at

JOB SUMMARY

We're looking for detail-oriented and thoughtful people to join our Influx team. You'll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.Requirements:Excellent written and verbal English communication skills.Strong problem-solving skills.Sense of humour.

RESPONSIBILITIES

Diagnose and solve problems.Communicate effectively via email and chat with our customers.Coordinate effectively with peers and your manager.Contribute to a high-performance and friendly workplace culture

REQUIRED SKILLS

Ability to coordinate, IT support, Communication, Troubleshooting

REQUIRED EDUCATION

Bachelor's degree