Sales Manager-Corporate and Government at - Nairobi, Kenya - Fairmont Hotels & Resorts

Description

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts.

The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high.

The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Responsibilities
Reporting to the Director of Sales, Corporate & Government, responsibilities and essential job functions include but are not limited to the following:

Drive the development of a renewed luxury guest experience from hotel to conservancy.
Directly overseeing the following segments; Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
Directing relevant sales initiatives for the hotels, coordinating with the F&B marketing team.
Participating in Revenue Management to ensure that maximum revenues/yields are achieved.

Play a valuable role in the development of the Strategic Plan and the education of all members of the team to this direction.

Develops, energizes and leads a motivated, competent and cohesive team consistent with the Hotel, Regional and Corporate needs through the implementation of approved Talent and Culture and Sales Programs.

Maintain open communication with property General Managers, Global Sales Offices, Corporate Sales Office and Regional Office teams.
Entertain existing and potential clients with regularity.

Provide guidance and direction in the development of segment action plans to achieve all goals (total revenue, RevPar Index, Colleague engagement and others).

Provide guidance and direction in the development of segment action plans
Responsible for quarterly management of the Sales Incentive Program (if applicable)
Identify market trends and new opportunities and implement strategies to address them.

Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.

Prepare weekly, monthly, quarterly and annual reports as required.

Provides on-going direction and development support to all direct reports by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.

Has the responsibility for setting individual Room Revenue/Night Goals (Quota's).
Perform any and all other tasks as assigned.

Qualifications

Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
Proven experience in sales, preferably in the hospitality industry.
Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
Highly energetic with demonstrated exceptional organizational and communication skills.
Ability to build and maintain relationships with clients.
Strong organizational and planning skills.
Experience in City, Resort and remote destination sales
Experience working in the International market is an asset
Bachelors Degree and/or Hotel Management Degree is an asset
Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
Astute attention to detail
Excellent communication skills, both written and verbal