No more applications are being accepted for this job
- Manage daily restaurant operations, ensuring efficiency and adherence to standards
- Hire, train, and manage restaurant staff, including Crew Members, Cashiers, and Cleaners
- Implement and enforce established operational policies, procedures, and standards
- Create and manage staff schedules to ensure optimal coverage and efficient use of labor hours
- Manage inventory, order supplies, and ensure proper storage and rotation of stock
- Build and maintain strong relationships with suppliers to ensure timely delivery of high-quality products at competitive prices
- Coordinate with the Head Chef to optimize kitchen operations and menu execution
- Ensure exceptional customer service and promptly address customer concerns or complaints
- Monitor and analyze key performance indicators (KPIs) such as sales, labor costs, and customer satisfaction
- Collaborate with the Finance Manager to control costs, optimize profitability, and make data-driven decisions
- Work with the Marketing Manager to implement promotional activities and gather customer feedback
- Maintain a clean, safe, and welcoming environment for both customers and staff
- Participate in the interviewing and recruitment process for restaurant staff positions
- Prepare employment contracts for restaurant staff positions
- Handle staff discipline and recognition, including hiring and termination decisions, for restaurant staff
- Conduct quarterly performance appraisals for restaurant staff
- Report directly to the Owner and provide regular updates on the restaurant's performance
Qualifications: - Bachelor's degree in Hospitality Management, Business Administration, or related field
- Proven experience in fast-food or quick-service restaurant management
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Proficient in using restaurant management software and point-of-sale (POS) systems
- Knowledge of local health and safety regulations
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience in managing supplier relationships and negotiating contracts (preferred)
- Skilled in creating and managing staff schedules to optimize labor costs and efficiency
Manager - Nairobi, Kenya - BUN & BEEF LTD
