Sales/Customer Experience Executive - Nairobi, Kenya - Pinnacle Systems

Description

Roles:

· Utilize excellent communication skills to listen attentively and gather relevant information

· Accurately document details of each interaction

· Answer general queries on call or off call

· Provide product or service information

· Troubleshoot basic technical issues

· Reroute and forward calls/clients to relevant departments

· Escalate complex matters to appropriate departments

· Handle general sales

· Maintain a courteous and empathetic attitude towards callers

· Strive to meet or exceed quality and performance metrics.

· Have Microsoft Office skills i.e. Ms Word, Excel

· Provide daily detailed reports on given tasks

This role requires patience, adaptability, and the ability to multitask effectively in a high-volume environment.

It may also require travelling or relocating to branch offices.

Sales Executive: Responsible for providing exceptional customer service while also driving sales.

Roles:

· Promote products or services to meet sales targets

· Handle customer inquiries

· Resolve issues

· Utilize effective communication skills to build and maintain rapport with customers

· Identify customer needs and recommend appropriate solutions.

· Maintain accurate records of interactions

· Follow up on sales leads

· Collaborate with team members to achieve collective goals.

· Have Microsoft Office skills i.e. Ms Word, Excel

· Provide daily detailed reports on given tasks

This role requires a proactive attitude, strong sales acumen, and the ability to thrive in a fast-paced environment.

It may also require travelling or relocating to branch offices.