Tele sales/Customer Care Agents - Nakuru, Kenya - Gilani's Distributors

Description

ABOUT THE COMPANY

Gilani's Distributors is a dominance in the distribution sector and is well known and respected. This is evidenced by the increased presence of our trucks ferrying goods on roads throughout the Rift Valley, Central, Nairobi, Nyanza, Mombasa Coastal region and the Western corridor of Kenya.

JOB SUMMARY

We are currently seeking a qualified candidate to fill the role of a Tele sales/Customer Care Agent. The Tele sales/Customer Care Agent is responsible for providing excellent customer service to GDL's clients, handling customer inquiries, sorting customer returns through tele sales, and upselling products or services when appropriate.Reporting to the Customer Experience Lead, the Call Center Agent plays a crucial role in maintaining high levels of customer satisfaction and contributing to the overall success of our customer service operations.

RESPONSIBILITIES

• Respond to customer inquiries through various channels, including phone, email, and live chat.
• Provide accurate information about products, services, and pricing to customers.
• Assist customers with order placement, tracking, and delivery status inquiries.
• Resolve customer complaints and issues in a professional and timely manner.
• Collaborate with other internal departments to address customer concerns effectively.
• Maintain accurate and detailed customer records in the CRM system.
• Identify opportunities for upselling and cross-selling additional products.
• Monitor customer satisfaction metrics and report feedback to the Customer Experience Officer.
• Provide product feedback and insights from customer interactions to relevant departments.
• Stay up-to-date with company products, policies, and promotions.

REQUIRED SKILLS

Phone sales, Customer service, Call center operation (customer support), Account management, Direct sales, Sales performance tracking and reporting

REQUIRED EDUCATION

Diploma, Associate's degree