Sales Associate - Nairobi, Kenya - Peach Tech Limited
Description
ABOUT THE COMPANY
Peach Cars aims to revolutionize car ownership across Africa. We've launched a marketplace purpose-built to connect buyers and sellers in new and exciting ways,
and have our sights set on bigger and better things leveraging cutting-edge technology, robust offline operations, and customer service excellence to build a customer-focused ecosystem around buying, selling, owning, and maintaining cars.
JOB SUMMARY
Requirements:Bachelor's degree in Business, Marketing, or a related field.Proven experience in account management or customer success.Excellent communication and interpersonal skills.Ability to guide customers through complex processes with empathy and clarity.Knowledge of CRM tools and sales management software.Customer-centric mindset with a commitment to delivering exceptional service.Negotiation and sales skills.
RESPONSIBILITIES
Relationship Management:Establish and maintain strong relationships with customers looking to sell their cars.Act as the primary point of contact for sellers, guiding them through the selling process.Understand the unique needs and preferences of individual sellers.Address inquiries promptly, ensuring a transparent and informed selling experience.Result: No customer complaints; consistent and steady management of relationships (i.e., no major backlog).Support Car Sales:Assist sellers in listing their vehicles, ensuring accurate and compelling representations.Provide guidance on pricing strategies based on market trends and vehicle conditions.Coordinate and facilitate the negotiation and closing of sales transactions.Clearly communicate the selling process, terms, and conditions to sellers.Educate sellers on the platform or service features, benefits, and additional offerings.Handle and resolve seller concerns, inquiries, and disputes in a timely and effective manner.Collaborate with internal teams to address technical or operational issues affecting sellers.Provide regular reports on key performance indicators related to the selling process.Result: Healthy conversion of vehicles being sold with Peach; accurate and timely data filling; no customer complaints.
REQUIRED SKILLS
Market research, intelligence, Digital content development and editing (social media, blogs, etc.), Advertising, Marketing
REQUIRED EDUCATION
Bachelor's degree