Senior Manager/ Lead - Nairobi, Kenya - SAFARICOM
Description
ABOUT THE COMPANY
Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret in which it manages retail outlets. Currently, it has nationwide dealerships to ensure customers across the country have access to its products and services.
JOB SUMMARY
QUALIFICATIONSBachelor degree in IT/Engineering from a recognized UniversityTotal 6+ years' relevant software development experience, including experience leading development teams and solving complex problems for business functions.Significant expertise in product software development, with a desire to remain 'hands on'.Lead-level Full-stack coding experience Backend/API (J2EE), Front end/UI (React or similar).Knowledge of multiple back-end languages (e.g. Python, Node JS, Typescript).Knowledge of multiple front-end languages and libraries (e.g. React, , HTML/ CSS, JavaScript).UI/UX front-end tools and frameworks, APIs, relational databases and other persistence technologies, integration tools and strategies, etc.Strong understanding of Cloud offerings (AWS) and capabilities.Strong software design & development principles, with a focus on system stability, reusability and performance optimized for a global audience.Experience leveraging DevOps tools and principles.Experience in Agile Methodologies, establishing a culture of continuous improvement, understanding, and applying a "servant leader" mindset.Strong communications, influencing and stakeholder management skills.Certified Scrum Product Owner (CSPO) or Certified Scrum Professional (CSP) certification is a plus.Demonstrated ability to drive systems strategy and execution.A passion for staying up-to-date with industry trends and best practices.
RESPONSIBILITIES
Agree with the business and all stakeholders on the Platforms roadmap and deliverables for each quarter and drive innovationDeliver a stable and in best in class platforms for superior customer experienceServe as a "player-coach," spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performanceBring expertise in full stack development, Performance, and stability of custom-built platforms to serve the needs of content customersAnalyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /behavior to design and optimize the product and platformsDevelop the commercial case and secure commercial approvals for the Product & PlatformsOversee the Product & Platform commercial plan deliverables by working with Stakeholders and prepare and update all documents.Present Formal product & platform commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU etc.Collaborate with stakeholders to define and communicate the product vision and strategy.Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirementsPromote a culture of continuous improvement by identifying areas for optimization and innovation.Implement and measure key performance indicators (KPIs) to track product team performance.Collaborate with other Chapter Leads and teams to share best practices and lessons learned.Facilitate Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.
REQUIRED SKILLS
Public Relations, Reporting, Leadership skills, Corporate communications, Marketing
REQUIRED EDUCATION
Bachelor's degree