Restaurant Manager - Nairobi, Kenya - Brites Management

Description

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions.

Salary Range :
KSh 50,000 - KSh 100,000/month

Duties and Responsibilities

Oversee the dining area, and supervise food and beverage service staff per operating policies that he or she may help establish.

Creates a positive team atmosphere among team members Maintains records of staff periodic manner and operating costs.
Provides feedback and coaching to the team regularly.
Understand building capability through Cross-training
Treats all team members fairly, and with respect.
Sets high standards for appropriate team behavior on shift

Works with food and beverage staff to ensure proper food presentation of policies and obtain feedback from staff members.

Arrange for maintenance and repair of equipment and other services.
Total receipts and balance against sales, deposit receipts, and lock facility at the end of the day.
Ensures new products are executed properly for the following rollout.
Is capable of handling angry customers with a friendly/calm attitude.
Ensures product quality and excellent service.
Shows enthusiasm about guests within the restaurant.
Is flexible in dealing with changes/problems (e.g., being short-staffed).
Has 3effrecrively forecasted restaurant needs.
Shifts priorities and goals as work demands change.
Priorities tasks effectively to ensure the most critical tasks are completed on time.
Delegates and follow-up effectively.
Taking Ownership of issues or tasks and also giving detailed updates to the F&B manager and General Manager.
Seeks, listens, and responds to guest feedback.
Coaches team on how to exceed Guest expectations.
Does not blame others; takes accountability for problems.
Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.

Key Requirements Skills, experience and qualification

Proficiency in using computer software to monitor inventory, track staff schedules, and pay, and perform other record-keeping tasks.
Ladies preferred for diversity
3 plus years' experience in a busy restaurant
Proficiency in Point of sale (POS) software, Restaurant guest satisfaction tracking software, etc.
Assist in planning regular and special event Menus.
Degree, or Diploma in Hotel Management or equivalent
Has effectively managed Team Members
Previous experience in a similar job role.
Coached and improved the performance of at least one poorly performing Team member/Manager.