Assistant Housekeeping Manager - Nairobi, Kenya - Accor Hotels

Description

JOB SUMMARY

QualificationsPrevious leadership experience required.Computer literate in Microsoft Window applications an asset.University/College degree in a related discipline an asset.Excellent communication and organizational skills.Strong interpersonal and problem solving abilities.Highly responsible & reliable.Ability to work cohesively as part of a team.Ability to focus attention on guest needs, remaining calm and courteous at all

RESPONSIBILITIES

Consistently offer professional, friendly and engaging service.Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed.Conduct regular inspections of all guest rooms / Public Areas.Identify training needs and train all Supervisors and Colleagues as required.Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through.Address all guest concerns and react quickly, logging and notifying proper departments accordingly.Balance operational, administrative and Colleague needs.Follow departmental policies and procedures.Report necessary maintenance items.Follow all safety and sanitation policies.Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.Follows all policies and procedures ascertained by the hotel.Attend meetings and training sessions as required.Any additional duties assigned.

REQUIRED SKILLS

Customer service, Team leadership, Customer comfort and safety, Floor operations, Communication

REQUIRED EDUCATION

Diploma, Associate's degree