Data Entry and Monitor Clerk - Nairobi, Kenya - Summit Recruitment and Search

Description

Key Responsibilities:

• Monitor and incident identification as well as preparation of concise timely alerts.
• Daily collation and processing of current information and the production and dissemination of daily reports and emails
• Daily oversight of all tracking platforms and operations
• Monitor IT systems used within the Operations Centre and input data as and when required.
• Data entry into standard Excel formats and other databases
• Maintains data entry requirements by following company data procedures.
• Phone handling and client response.
• Being part of a team providing a 24/7 support to clients. This will involve relaying information requests and events to the appropriate authority.
• Maintains customer confidence and protects operations by keeping information confidential.
• Performing any other reasonable tasks as assigned.

Key Requirements

• Bachelor's degree in computer-related studies
• Must have at least 2 years of experience in a similar position
• Excellent oral and written communication skills in Kiswahili and English, knowledge of Somali, French, or Arabic a distinct advantage
• Proficient computer skills and experience in Excel, Word, other Microsoft Office packages, a compilation of spreadsheets and databases
• Knowledge of control room operations and proven experience in a similar role
• Strong conceptual and analytical skills
• Accurate keyboard skills and proven ability to enter data at the required speed.
• Knowledge of communicative and tracking technology
• Proven ability to manage complex matters in a transparent and comprehensive manner.
• High personal standards of time management, presentation, and integrity
• High level of attention to detail and thoroughness
• Flexible and responsive to events
• Able to demonstrate discretion and engender trust
• Able to work in a variable shift pattern with hours that may vary according to operational need

Deadline for applications: 12th May 2024