About Winnie Anyango:
Diligent and persuasive professional with over 10 years proven career track fueling organization effectiveness and delivering undeniable results for well established companies. Demonstrated track record of achievements, supported by an excellent work ethic and passionate about people development and organizational performance. Focused on aligning corporate and individual performance to strategy through KPI and KRI monitoring that reduce costs and increase company revenue. Extensive team support operations and general office coordination with an exceptional level of accuracy. Bringing forth a proven track record of successfully streamlining administration operations and leading teams towards organization goals.
Experience
Operations Manager | Sidian Bank | August 2021 to November 2022
Key Contributions & Results:
- Overall responsibility for management of Branch Operations management
- Overall responsibility of Human resourceat the branch.
- Customer service management.
- Financial controls at the branch managing the overall branch cash
- Branch compliance audit and control of operational losses
- Ensure transactions, customer queries, requests or complaints are handled within the defined Service Level Agreements (SLAs) and Turn Around Time
- Maintains customer confidence and protectsbank operations by keeping information confidential
- Ensure availability of operational manuals and ensure that all staff understand the operational policiesand procedures
- Monitor service delivery to customers to ensure high levels of efficiency and effectiveness.
- Compliance to the Environmental Social Management (ESM) policy and procedure in day-to-day business
- Ensure compliancewith both internal and external regulatoryrequirements
- Contributes to the flow of staff communications, by attendingregular staff meetings
- Contributes to the efficient operation of the branch through the accurate and timely processingof all transactions and account maintenance, including customer instructions, account information requests, account instruments
Education
- Bachelor’s in Commerce, Second Class-Upper Division, Catholic University of Eastern Africa, 2005 - 2009.
- Kenya Certificate of Secondary Education, Mukumu Girls High School, 2001 - 200
Professionals in the same Banking / Loans sector as Winnie Anyango
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Winnie
Jobs near Nairobi, Nairobi Area
-
Content writing
3 months ago
Direct apply
I have enormous experience as a freelance writer having worked with several companies before such as Kenya writers and I believe I have the skills required for this job · I need this service: As soon as possible · Priority of this service: The cheapest will be valued · ...
-
GoCare Training Institute Nairobi, Kenya Full timeThe GoCare Training Institute (GTI) has its roots deeply embedded in the foundation of GoCare, a prominent organization based in Kenya, dedicated to providing comprehensive healthcare services and solutions. Established in the year 2011, GoCare operates with a mission to enhance ...
-
Senior Statistical Programmer, Early Phase
2 weeks ago
IQVIA Nairobi, Kenya Full timeIQVIA, formerly Quintiles and IMS Health, Inc.,is an American multinational company serving the combined industries of health information technology and clinical research · Job Requirements: · Provide hands-on Statistical Programming expertise for client's early phase translation ...