Services offered
I am a self-motivated individual with three years of working experience in customer service, both in-person and remote. I’m passionate about breaking down barriers and ensuring every client has a positive experience.
I believe my personal and professional experiences provided me with the necessary skills to deliver quality support to each customer I interact with, and also exceed expectations.
Experience
I have worked with Ecosave Consultant for a period of three years, from 2018-2021, as a customer service representative/ data entry specialist. I have also worked with corporates as an audio/video transcriptionist/captioner for a period of two years, from 2020 to date.
Education
I am a holder of a Diploma in Information Technology from Nyeri Technical Training Institute.
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DUNCAN NGATIA
Duncan is a Goal-Oriented call center manager with 14 years of experience in Banking · Call Center Manager at Reeds Africa Consult
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