walter nzai

Detail-oriented IT Support professional with hands-on experience in troubleshooting, network configuration, and user account management. Skilled in hardware maintenance, ERP systems support, and technical documentation. Passionate about delivering reliable solutions, improving workplace efficiency, and applying cybersecurity concepts to real-world scenarios. Known for adaptability, clear communication, and a structured approach to problem-solving, I aim to contribute meaningfully to organizational growth while continuously advancing my technical expertise.

Hands-on IT Support experience assisting staff and students with troubleshooting, software installation, and network setup. Provided technical documentation, managed user accounts, and maintained hardware and printers. Supported ERP systems and mobile banking platforms, while applying cybersecurity basics to ensure secure operations. Experienced in asset tracking, customer service, and promoting reliable IT solutions.

Currently pursuing a Bachelor of Science in Information Technology at Zetech University, with graduation expected in 14th November 2025. Coursework and practical training have focused on IT support, network management, cybersecurity basics, and ERP systems, providing a strong foundation for technical and administrative roles.