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Nairobi
Vivian Gaitho

Vivian Gaitho

Customer Support Professional

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

An energetic customer service professional with experience in resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Fluent in both English and Swahili, I am able to provide clear customer service in both languages.

Customer service
Customer support
Approximate rate: KSh 1,500 per hour

Experience

I have three years experience in the customer service industry, having worked in the E-commerce and Utilities sector. I have exceptional skills on communication, call handling, use of CRM software, product knowledge and troubleshooting. I enjoy working with customers and offering solutions to their problems. Furthermore, I am skilled in upselling and cross selling of products.

Education

I pursued a Bachelor's degree in Food, Nutrition and Dietetics.

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