Vivian Gaitho
Customer Service / Support
Services offered
An energetic customer service professional with experience in resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Fluent in both English and Swahili, I am able to provide clear customer service in both languages.
Experience
I have three years experience in the customer service industry, having worked in the E-commerce and Utilities sector. I have exceptional skills on communication, call handling, use of CRM software, product knowledge and troubleshooting. I enjoy working with customers and offering solutions to their problems. Furthermore, I am skilled in upselling and cross selling of products.
Education
I pursued a Bachelor's degree in Food, Nutrition and Dietetics.
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