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Vivian Gaitho

Vivian Gaitho

Customer Support Professional

Services provided: Other Customer Experience & Tech Support

Customer Service / Support

Nairobi, Nairobi Area
KSh1,500 / hour
Approximate rate

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About Vivian Gaitho:

An energetic customer service professional with experience in resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Fluent in both English and Swahili, I am able to provide clear customer service in both languages.

Experience

I have three years experience in the customer service industry, having worked in the E-commerce and Utilities sector. I have exceptional skills on communication, call handling, use of CRM software, product knowledge and troubleshooting. I enjoy working with customers and offering solutions to their problems. Furthermore, I am skilled in upselling and cross selling of products.

Education

I pursued a Bachelor's degree in Food, Nutrition and Dietetics.

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