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Customer Service / Support
Vivian  Abala

Vivian Abala

Turn your dreams into reality
Nairobi, Nairobi Area


About Vivian Abala :

Results oriented, hardworking, quick learner and adopt quickly to new environments, Always willing to learn new skills,am a go getter.


Debt Collector-Prestopap Technology Company Limited | January 2020-date

 Contacting debtor with an aim of negotiating settlement of the debt.
 Ensuring all allocated accounts are monitored daily and appropriate action 
taken to ensure the collection targets are achieved.
 Planning and organizing collection activities at satellite offices.
 Attending to and resolving all debtor queries and complaints and escalating to 
the Team leader any unresolved issues.
 Accurately capturing all debtor interactions and keeping track of debtor status.
 Providing regular reports to the Team leader and participating in team 
meetings to report and review collection performance.
 Managing relationships with key contact persons of various clients.
 Identifying and escalating severely delinquent debtors and none paying 
accounts to the field collection team.
 Issuing demand letters to non-committal and non-compliant debtors to force 
them pay.
 Providing solutions to customer’s challenges regarding the services we offer.
 Educating clients on the importance of early repayment of debt and the 
consequences faced on late or no repayment.
 Carrying out any other duties that may be assigned by my supervisor from time 



Diploma in cooperative management from cooperative university of Kenya 

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