About Vivian Abala :
Results oriented, hardworking, quick learner and adopt quickly to new environments, Always willing to learn new skills,am a go getter.
Experience
Debt Collector-Prestopap Technology Company Limited | January 2020-date
Contacting debtor with an aim of negotiating settlement of the debt.
Ensuring all allocated accounts are monitored daily and appropriate action
taken to ensure the collection targets are achieved.
Planning and organizing collection activities at satellite offices.
Attending to and resolving all debtor queries and complaints and escalating to
the Team leader any unresolved issues.
Accurately capturing all debtor interactions and keeping track of debtor status.
Providing regular reports to the Team leader and participating in team
meetings to report and review collection performance.
Managing relationships with key contact persons of various clients.
Identifying and escalating severely delinquent debtors and none paying
accounts to the field collection team.
Issuing demand letters to non-committal and non-compliant debtors to force
them pay.
Providing solutions to customer’s challenges regarding the services we offer.
Educating clients on the importance of early repayment of debt and the
consequences faced on late or no repayment.
Carrying out any other duties that may be assigned by my supervisor from time
Education
Diploma in cooperative management from cooperative university of Kenya
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