
David Thuku
Customer Service / Support
About David Thuku:
I am a result-driven professional with extensive experience in sales, client relationship management, operations, and event coordination. My career has seen me progress from entry-level to leadership positions, where I have consistently delivered on targets, optimized processes, and strengthened client and stakeholder relationships.
Experience
Over 5 years of experience in sales, client relationship management, and collections, consistently meeting and exceeding targets.
Proven track record in retail operations and customer service, including inventory management, reporting, and client retention.
Skilled in market development and agent support, with experience in recruiting, training, and managing M-Pesa agents to expand the service network.
Strong background in event planning and project coordination, overseeing logistics, vendor relations, marketing, and budget management for successful delivery.
Experienced in creative and community leadership, directing artistic programs, managing teams, and securing funding for cultural initiatives.
Education
Diploma in Project Planning and Management- University of Nairobi(2016-2018; equipped with skills in project coordination, strategy, and organizational management.
Certificate in Soft and Business Skills- Yusudi Skill2Grow Program(2018); enhanced competencies in communication, teamwork, and workplace effectiveness.
Certificate in German Language (A1 Level)-Goethe Institut(2014); Basic proficiency in German, supporting cross-cultural communities.
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