Tracy Wambui

I am a customer-focused and highly motivated professional with a background in Mass Media and Communication. I have strong communication skills and experience engaging with customers across different platforms, resolving inquiries efficiently.and ensuring a positive customer experience.

I am detail-oriented, adaptable and able to work well in fast-paced environments while managing multiple tasks with accuracy and professionalism. I take pride in being empathetic, reliable and committed to delivering quality service. I am eager to grow within a dynamic organization where I can contribute to customer satisfaction and team success

SOCIAL MEDIA EDITOR
SHENZHEN RIGHTS CORPORATION(AMANBO KENYA)
I manage the company’s social media accounts, posting engaging content on their socials
that increased following by 59%. I run Facebook and TikTok ads that generate leads,
produce detailed performance reports and secured purchase orders totaling USD 20,000
so far. In addition, I shoot and edit creative content including posters, videos, and
graphics. My role extends to customer service engaging with clients in person and over
calls, booking appointments, issuing receipts, generating eTIMS, and conducting
follow‑ups. I also oversee stock arrangement and clearance, market services during trade
expos and organize clearance sales by designing and distributing promotional materials
to potential clients.
04/2025 – 06/2025
Nairobi, Kenya
RECEPTIONIST
UPTOWN RADIO
Worked as a receptionist, managing front‑office operations including scheduling
meetings, filling invoices, releasing and receiving deliveries and engaging with clients.
Handled administrative tasks such as writing receipts and ETR , maintaining accurate
records and conducting customer follow‑ups. Ensured office cleanliness and
organization while supporting smooth daily operations and client satisfaction.
01/2025 – 05/2025
Nairobi, Kenya
VOICE OVER FOR DOCUMENTARIES
MHCD HOSPITAL IN DRC
Provided professional voiceovers for documentaries produced for MHCD Hospital
under Dr. Luc Mulimbalimba. These projects, published on YouTube, highlighted
healthcare initiatives and community impact in Congo
01/2025 – 06/2025
Nairobi, Kenya
News Anchor/Reporter/Show host
Jambo Safari Media Digital station
Anchored the 9pm news daily, delivering clear and engaging coverage of international
stories. Hosted a weekly cooking show every Tuesday and a music show every Friday,
both livestreamed on YouTube, showcasing versatility in presenting across different
programs.
03/2024 – 08/2024
Nairobi, Kenya
INTERN (EDITORIAL DEPARTMENT)
Kenya Broadcasting corporation (KBC)
Contributed to the production of news segments by editing over 20 scripts to enhance
clarity and audience engagement. Delivered professional voiceovers for 6 stories and
edited footage for 22 segments, improving quality and viewer retention. Reported
directly from the field, gathering timely information 

09/2021 – 12/2024
Thika, Kenya
Bachelor of Arts in Mass Media and Communication with speciality in Public
relation
Mount Kenya University
Second Class Honours upper division
01/2017 – 04/2021
Kenya
Kenya Certificate of Secondary Education
Nyabururu Girls National School
GPA mean grade B-
01/2008 – 01/2016
Nairobi, Kenya
Kenya Certificate of Primary Education
New Riverstar Primary and Secondary school
GPA marks-362