Rose Gicheru

Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. · We go further than just paying insurance claims. Solid customer relationships are our main goal. · ...

+We are seeking a Customer Experience Analyst who excels at the intersection of data, people, and product. · +Collect, analyze, and interpret customer data from multiple touchpoints (support tickets, reviews, social media, surveys, CRM). · Identify trends, pain points, and opport ...

+The employee will ensure delivery of high-quality customer service within Customer Experience. This position is responsible for designing, implementing, and overseeing quality assurance programs to enhance the skills and performance of all call center agents.+ · +Call Evaluation ...