Tiberius Onsongo

I am an experienced credit officer and Sacco Cashier with over 7 years demonstrating a proven
track record in the delivery of corporate disciplines acquired principally within the financial
industry.
 I am able to design and implement process improvements aimed at streamlining procurement
processes whilst driving up performance and quality from need recognition until needs is fully
satisfied. My core strengths include, but are not limited to; logistics management, financial
processes and payment preparation and verification statements. I can also drive departmental
team performance for service excellence delivery.
 I am aspiring to obtain a challenging position that leverages my skills and experience
after amassing 7 years storied background in financial industry sector with valuable
knowledge and experience in the Sacco industry field as a cashier and credit officer and
allows me to grow and develop in a higher role.
 Dedicated and results-oriented professional capable in providing comprehensive
administrative support and managing organizational tasks. Adept at handling diverse
responsibilities with precision and efficiency, I bring extensive ability as a Personal
Assistant and Administration Manager.

Credit Officer
Siraji Sacco Society Limited
December 2017 – Present
Key accomplishment and achievements
1. Captured loan application, analyzed applicant’s financial status, and credit analysis and 
ensured that all loans comply with lending regulations and policies of the Society and 
requests on customers.
2. Interpreted documentation to make appropriate decisions and monitored daily credit 
operations.
3. Recommended loan approvals or denials as well as limits.
4. Prepared timely monthly reports and information for decision making of reports for the 
credit manager to present to the Board credit committee meeting.
5. Maintained loan register and guarantors’ records and continuously reviewed and updated 
credit and loan files.
6. Attended to members’ queries on loans applications and ensured that all members’ 
correspondences on loans, withdrawals and membership are promptly attended to.
7. Drafted demand notices to loan defaulters and ensured efficient and prompt recovery of 
loans disbursed and interest accrued by analyzing advice and assist in timely recovery of 
defaulted loans.
8. Continually updated on regulatory and banking knowledge through training.
Sacco Cashier

Siraji Sacco Society Limited.
April 2016 – Present
Key accomplishments and achievements.
1. Provided the highest level of fun and friendly customer service, which increased the 
client base by 20% annually.
2. Redesigned the checkout counter, decreasing the chances of errors by 90%.
3. Attained success in balancing the cash drawer after a hectic holiday season.
4. Identified and corrected many accounting discrepancies in cash-against-bank statement 
within hours.
5. Promoted to carry out cashier and credit officer duties for excellent cash handling and 
customer service brought by substituting for the job.
6. Delighted the customers with consistent and pleasant service, which resulted in a 30% 
increase in customer retention.
7. Reduced waiting time for customers by providing quick services.
8. Followed appropriate procedures for cash handling, reducing the cash discrepancy rate 
from 3% to 0%.
9. Efficiently answered questions, resolved customers’ concerns, and handled refunds and 
phone calls. Received 95% 5-star feedback from customers.
10. Exercised a lot of patience and tact to deal with demanding and angry customers.

Education Background
The Degree of Bachelor of Commerce (Banking and Finance Option) Second class 
Honors (Upper Division), Laikipia University, Nyahururu-Kenya. 
From: 01/2015-12/2018 
Issue Date: 19Th Day of December 2018: Certificate No: LU/8170
The Diploma in procurement and Logistics management with a Credit,
Laikipia University, Nyahururu-Kenya. 
From: 01/2013-12/2014 
Issue Date: 27Th Day of November 2015: Certificate No: LU/1222