teresa arudo

I didn’t just grow into customer success I built my career on the belief that every interaction is a chance to create trust, loyalty, and real impact. With over 5 years of experience in client success, customer support, and service optimization, I’ve seen how the right approach can turn a frustrated customer into a lifelong advocate.

My career has been defined by two strengths: people and data. On one hand, I excel at ensuring customers feel heard, supported, and valued through personalized engagement and seamless communication across channels. On the other, I leverage data collection, research, and performance analysis to uncover patterns, track metrics, and design strategies that drive retention and operational efficiency.
 

Field and Research Specialist with 5+ years of experience supporting research projects, field operations, and executive administration. Skilled in data collection, field coordination, and stakeholder engagement within NGO and private-sector environments. Proven track record in optimizing workflows, ensuring compliance, and strengthening decision-making through accurate reporting. Adept at bridging field realities with executive priorities to deliver measurable impact. Passionate about advancing evidence-based programs aligned with international development goals.

Customer-focused Client Success & Customer Support Specialist with 

years of experience in customer engagement, retention strategies, and service

optimization. Adept at resolving customer concerns, implementing data-driven solutions and strategies.

Education & Certifications

Bachelor of Commerce (Marketing), Mt Kenya University
Built a strong foundation in business strategy, stakeholder engagement, and data-driven decision-making  skills that support program coordination and cross-sector collaboration in development projects.

Data Science Certification, ALX (Africa Leadership Group)
Equipped with modern data analysis and reporting skills, enabling accurate monitoring, evaluation, and evidence-based research outcomes for international programs.

Certification in Confidential Information Management
Reinforced ability to manage sensitive data with integrity, ensuring compliance with institutional and global standards