Tabitha Kathure

Creative and strategic Content Writer with seven years of diverse
experience creating strong copy. Meets tight deadlines, juggles
multiple priorities, and executes flawlessly with great attention
to detail. Offers top-level proofreading and editing skills.

Customer Service Advisor, Kenya Revenue Authority, April 2019–Current, Nairobi,
Kenya

upheld strict security standards to protect sensitive customer information.

handled external inquiries during peak periods to reduce wait times and maximize
customer satisfaction.

studied customer interactions and collected feedback to identify potential service
improvements.

resolved customer inquiries, complaints, and issues, providing insightful solutions.

answered inbound calls to greet and assist customers with various needs and
questions.

Content writer and blog writer, Independent Employer, Westlands, Nairobi
January 2016

maintained an updated understanding of the writing industry and genre
trends to strengthen writing success and marketability.

deployed data and conducted research to evaluate the content's impact and
pushed for continuous improvement for real, measurable impact.

conducted research to obtain factual information and authentic
detail using sources such as newspaper accounts, diaries,
interviews and the internet.

built and executed the project plans based on the client
specifications and feedback.

presented drafts and rewritten copy based on feedback to achieve
the desired effect.

edited existing written material and submitted written material
for approval to the editor.

B A C H E L O R O F S C I E N C E
Moi University
Eldoret, Uasin Gishu
Member, Writing Club.
Graduated with honors.

St Mary's Girls High School
Meru, Eastern
Member, Writing Club.