Susan Mukhule

I am a versatile, results-driven professional with experience of developing exceptional relationships with clients, peers and senior leadership to provide sustainable business solutions. Superb project leadership abilities, incident response and investigation, threat intelligence and vulnerability management, security tools management, personnel management skills with expertise in communication and project management. My goal is to continuously seek and improve my knowledge and experience in information security governance and management. Please view my experiences below.

SecurityTechnician - WS Insight

-Managing of sub-contractors ensuring work is completed to a high standard and high level of health, safety and environmental standard is maintained on client site during project implementation; 
- Preparation of costing sheets and bill of quantities for projects and equipment order;
- Research and assessment of new threats, security alerts and recommendation of remedial actions;
- Responsible for suggesting recommendations to the head of technical security in regards to faulty or broken equipment;
- Practice as Level 1 technical engineer, this involves installation, provisioning, monitoring and handling support escalations from the Remote Operations Center;
- Perform scheduled preventive and reactive maintenance for proactive support of all security solutions customers;
- Troubleshoot with vendors to resolve and proactively capture customer issues;
- Addressing of faults /alarms from monitoring tools and systems;
- Strategize in coordination with different stakeholders to bring down the client complaint ratios.

Bsc Telecommunications- Strathmore University (2014-2018)