STELLA OKUNU

I am a highly organized individual with great communication and interpersonal skills and have 7 years' of experience working as a receptionist. I enjoy a varied and busy workday and have good literacy and computer skills.

 WORK HISTORY 

Date Institution

_____________________________________________________________________________________

November 2021- Currently                         Watervale Investments Ltd

        Position: Front Office Attendant

Duties and responsibilities 

 

Attending to Visitors 

• Receiving all visitors while maintaining security by logging them in a visitor’s register, issuing them with visitor’s passes and  notifying company staff of their respective visitors’ arrival 

• Assisting visitors and customers with the appropriate PPEs to access specific sections of the company

 • Directing permitted service delivery/contractors to the various departments/offices to render their services 

• Monitoring of people coming and going through the reception doors, and beware of and report any suspicious activity 

Handling Phone Calls and Inquiries 

• Handling inquiries physically, via phone and email and/or referring them in a professional manner, while providing correct  information 

• Transferring incoming and outgoing calls; clearly determining the purpose of the call and forwarding appropriately. 

• Taking and delivering messages accurately and completely 

• Attending to walk-in customers and aiding them to make purchases by communicating the prices, product attributes and  providing samples where available 

Maintaining the Reception Area 

• Ensuring the reception office is always tidy and organized 

• Organizing and maintaining relevant reading materials for visitors i.e. company brochures on products and safety 

• Managing office supplies within the reception such as stationery and equipment, reordering and reporting any  malfunctions 

Handling Administrative Duties 

• Booking of meeting rooms and informing the participants accordingly 

• Setting up the meeting room with the necessary stationery and equipment, and organizing catering for the meeting 

• Receiving and dispatching parcels, and promptly ensuring the outgoing parcels are ready for pick-up, and incoming parcels  are passed to the relevant staff on a timely basis 

• Scheduling and following up on appointments for company visitors and staff 

• Making travel arrangements and bookings for company staff on offsite duties/assignments as requested.

 • Updating records and filing documents related to front office operations. 

• Performing ad-hoc administration duties and any other relevant duties assigned from time to time. 

Date                                                                 Institution 

March 2016- November 2021             Shalom Community Hospital

Position:               Front Office Attendant

Duties and responsibilities    

         • Handling inquiries physically, via phone and email and/or referring them in a professional manner, while providing correct  information 

• Transferring incoming and outgoing calls; clearly determining the purpose of the call and forwarding appropriately. 

• Taking and delivering messages accurately and completely to the responsible persons

• Attending to walk-in Patients and responding to their inquiries.

Registration of walk-in patients and directing them to the right consultation rooms.

Booking appointments for patients.

EDUCATION QUALIFICATIONS 

• Diploma in Business Management
• Kenya Certificate of Secondary Education attained B- : 2009-2012
• Kenya Certificate of Primary Education attained 356 2001-2008