About shelmith migwi:
I am a reliable and well-organized customer service professional with high integrity. I have great attention to detail and the ability to quick learn new working processes.
I am looking for a position where i can effectively contribute and add value to the organization through the application of my skills and experience whilst further developing my career and discovering my full capabilities and potential.
Experience
2018:2022 -Hamad International Airport-Doha
Job Title: Customer Service Executive
Main Achievement: Voted best-performing staff for four months consecutively between February and June 2021.
Main Responsibilities
- Resolve customers’ concerns and answer customers’ questions to the best ability.
- To manage people and timelines to achieve deliverables with accountability and ownership.
- Enabling Strategic Use of CEO time, Calendar Management.
- Boking air and ground transportation, hotels, and meeting spaces.
- Support programme staff with project budget management.
- Communicate, improve interaction, and escalate factors that impact Customer experiences to appropriate departments.
- Ensure Customer complaints are addressed appropriately and resolution given within Service standards
- Promotes and maintains a high-quality, professional, service-oriented company image among users.
- Participate in quarterly employee satisfaction surveys.
2016: 2018 -Star Times Media Limited
Job Title: Call Center Agent and Customer Service
Main Achievement: Achieved 97% average customer satisfaction rating in 2017, surpassing team goal by 12%
Main Responsibilities
- Obtaining client information by answering telephone calls and interviewing clients to verify information on the system.
- Manage customer relationship and documentation compliance and completion.
- Maintain the defined quality of customer service standards.
- Manage the customer contact queue and customer tolerance.
- Communicate and escalate factors that impact customer experience to the appropriate departments.
- Manage service delivery aligned to customer needs and business objectives.
- Monitor and maintain facilities.
- Manage service delivery aligned to customer needs and business objectives.
- Drive sales in the Walk in centers.
- Increase customer base by activating dormant customers.
- Contribute to, monitor, and report daily productivity on all revenue-generating activities.
Education
2017-2023 | Kenyatta University |
Masters in Business Administration (Finance option) | |
2011-2015 | Dedan Kimathi University of Technology |
Bsc. Actuarial Science | |
2014 -2017 | Achievers College of Professionals CPA part II |
2007 - 2010 | Chogoria Girls High School |
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