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Sheila Ngossore

Sheila Ngossore

Visual assistant

Services provided: Virtual Assistants , Customer Service Representatives , HR - Virtual Assistant Services , Admin - Data Entry & Transcription Services , Call Centers / Telemarketing , Swahili Lessons , Telephony / Telecommunications , Customer Relations , Personal / Virtual Assistance

Customer Service / Support

Nairobi, Nairobi Area
$45 / hour
Approximate rate

Social

About Sheila Ngossore:

Hello there! I'm Sheila, an avid reader, passionate traveler, and dedicated movie enthusiast. With a heart that beats for adventure, I find solace in the pages of books, the thrill of exploring new destinations, and the magic of cinematic storytelling.

In my professional life, I thrive as a relationship manager and Customer service executive, where I connect not just with people, but with their stories, dreams, and aspirations. I believe in the power of genuine connections and meaningful conversations, both in my personal and professional endeavors.

Experience

I have exprience as an account manager and I play a crucial role in client-focused business environments by fostering strong relationships, understanding client needs, and ensuring satisfaction. As an account manager, I create strategic plans, act as communication bridges between clients and the company, and resolve issues promptly. I collaborate with sales teams, manage projects, analyze data, and develop long-term account strategies. I handle contracts, work closely with internal teams, stay informed about industry trends, and provide regular updates to clients. Additionally, I gather and analyze customer feedback, ensuring continuous improvement in services. Overall, account managers are essential in managing client accounts effectively, ensuring client contentment, and driving business growth.

Education

I have a diploma in information technology waiting to graduate 

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