Jeniffer Kamandi
Services provided: Content Writers , Customer Service & Account Management , Internet Researchers , Market Research & Product Reviews , Market Researchers , Virtual Assistance , Support - Virtual Assistant Services , Personal / Virtual Assistance , Salesforce Marketing Cloud
About Jeniffer Kamandi:
I am a dedicated and versatile professional, who excels in multiple roles, showcasing my expertise as a customer service team lead, content writer, researcher, and Virtual Assistant. In my role as a customer service team lead, I have exhibited exceptional communication skills and a strong focus on customer satisfaction, ensuring seamless interactions and resolving issues effectively. My proficiency as a content writer is evident through my ability to craft engaging and informative content that effectively captivates audiences and delivers key messages. Furthermore, my aptitude as a researcher demonstrates my analytical mindset and commitment to thorough exploration, enabling me to provide valuable insights and data-driven solutions. Finally, my passion for being a virtual assistant is a testament to my forward-thinking approach, embracing innovative solutions.
These multifaceted skills make me a valuable asset in any professional setting, where my dedication and expertise shine brightly.
Experience
Freelance content writer & Virtual Assistant - 2020 to date
Duties and responsibilities
- Made contact with prospective and existing clients to set up meetings.
- Approached clients, closed deals, and came up with strategies to retain them.
- Create and manage written content development for the company’s various clients, ensuring that it aligns with the client’s branding and marketing strategies.
- Implement SEO best practices in all writing materials to achieve high search engine rankings and reach target audiences.
- Producing original and creative content for promotional advertisements and marketing material increasing sales by 20%.
- Retain client satisfaction, contributing to a 30% increase in repeat business over the past two years.
- Converted hundreds of previously published blogs to PDF for backup purposes.
Customer Service Team Lead - Influx, 2018-2020
Duties and responsibilities
- Managed customer concerns, and provided solutions and follow-up actions, leading to a significant rate of resolved issues.
- Effectively communicated and trained over 16 customer service specialists on conflict resolution, Zendesk, HubSpot, and Slack.
- Proposed a more effective call script that helped reduce the average customer handling time by 40%.
- Publicized services to potential clients, resulting in a 10% increase in sales.
- Received the award for “the best team player” for the whole of 2020.
Customer Service Specialist – Influx, 2017-2018
- Greeted customers with enthusiasm and a delightful helpful attitude.
- Handled customer calls and responded to concerns about services, promotions, product malfunctions, and billing.
- Accurately recorded and provided superiors with work logs and customer records.
- Handled large volumes of calls daily with a sense of calm and good work ethic.
- Maintained up-to-date knowledge of products and services.
- Achieved an 80-85% average customer satisfaction rating for 10 months consecutively exceeding the set target.
Education
- Certificate in sales and marketing, Generation Kenya 2018-2019
- Degree in Dryland Agriculture and Enterprise Development, Kenyatta University, 2013-2017
- Certificate in Leadership- Kenyatta University, 2016-2017
- Kenya Certificate of Secondary Education- Siakago Girls Secondary School, 2009-2012
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