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Karen
Charity Kyalo

Charity Kyalo

Client Service Expert | Data Entry | VA

Customer Service / Support

Karen, Nairobi Area

Social

About Charity Kyalo:

Hello and welcome to my profile! My name is Charity and a I'm a skilled Customer Service & Experience Expert, an IT Professional with expertise in providing technical business support across various industries. I am a quick learner, highly motivated and fully dedicated to the work and projects I undertake. I'm also passionate about about innovation & digital trends. Just joined Upwork and would be very excited to help you propel your business to success. Some of my key skills include: 

 Customer Support & Client Service 

 Community Management

  Data Entry (Offline/Online) 

 Admin Support 

 Lead Generation 

 Social Media engagement 

 Chat, Phone & Email Support 

 Web Development.

Experience

Employment history

Administration and IT Officer | Maiya’s Investments Limited

July 2022 - Present

Responsibilities: o Interviewing and recruiting of new employees. o Training and adaption of new employees, Team motivation. o Notifying and scheduling client’s appointments. o Dealing with cash flow calculations and cash transactions. o Providing polite and friendly communication via calls, messages and emails. o Preparation and posting of content on social media networks.

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System Controller | Safetrac Limited Company

January 2022 - June 2022

Worked as an Intern initially and was promoted to a full-time staff offering cargo and fleet management using the Electronic Cargo Tracking Systems (ECTS) Responsibilities: o Vehicle Tracking Solutions i.e., monitoring vehicle’s movement in real time via GPS Locator o Fleet and fuel Management o Asset Tracking, Cargo and Container tracking. o Journey creation and monitoring o Interpretation of alerts and escalation of reports to clients.

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Intern | RCMRD

June 2021 - November 2021

Created my own website i.e., House chores Management System

IT Support Attaché | Regional Centre for Mapping of Resources for Development

January 2019 - March 2019

Worked as an attaché and offered IT support to students while taking charge installation and management of MIS. Responsibilities: o Mobile development using Java o Website development using HTML, CSS and JAVASCRIPT o Networking: cabling and network configuration o Hardware maintenance & troubleshooting

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Education

Education

Regional Centre Training Institute

Bachelor of Science in Information Technology

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