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Nairobi
ruth irungu

ruth irungu

FRONT OFFICE AND CUSTOMER SERVICE

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

I have a passion in interacting, communicating, and helping out guests topped up with an experience in the front desk.

I am a detail-oriented, diligent, and values-driven young professional ready to work with other department professionals in all aspects of the job. I am an excellent team player and a good communicatorith more than three years of experience as a receptionist. I believe my skill set, experience and passion will prove me as the best candidate for this position.

Previously I have worked as a Receptionist at Moran Lounge Nairobi and Stedmak Gardens, Karen where my duties included:

  • Meeting and greeting clients.
  • Answering and forwarding calls.
  • Handling customers’ complaints.
  • Identify and access customers’ needs to achieve satisfaction.
  • Deliver promises and obligations to drive an exceptional customer experience.
  • Keeping the reception area tidy.
  • Maintain digital and physical financial transaction records.
  • Perform any other clerical duties necessary to keep the office running.
Receptionist
Customer service
Approximate rate: KSh 200 per hour

Experience

I have worked as a Receptionist at Moran Lounge Nairobi and Stedmak Gardens, Karen where my duties included:

  • Meeting and greeting clients.
  • Answering and forwarding calls.
  • Handling customers’ complaints.
  • Identify and access customers’ needs to achieve satisfaction.
  • Deliver promises and obligations to drive an exceptional customer experience.
  • Keeping the reception area tidy.
  • Maintain digital and physical financial transaction records.
  • Perform any other clerical duties necessary to keep the office running.

Education

Diploma in Tourism and Hospitality Management (2017 - 2019)

The Cooperative University of Kenya.

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