Rose hellen Njeri Kibandi

I have experience managing customer relations by addressing demands, grievances or
other issues; delivering excellence in the management of processes, procedure and
personnel with sales and call center. Ability to ensure high levels of customer service,
keen to detail, interpreting needs and matching them with services and solutions to
best address customized client requirements.

Apollo Agriculture
Field Agent Support- Incoming March 2022 - To date
 Troubleshooting Mobile App Related issues and provided first level resolutions to the
field agents
 Receiving agent's calls and provide accurate, satisfactory answers to their queries and
concerns
 Informing the agents about new products and features on the app
 Collaborating with other call center teams to improve agent customer service
 Meeting personal qualitative and quantitative and quantitative targets
 Accurately documenting all new recruitment agent interaction information according to
standard operating procedures as the Company details
 Identifying and escalating priority issues that need to be handled at a different level, and
do the necessary follow-up of the customer concerns

Bachelor's Degree in Project Planning and Management,
South Eastern Kenya University. August 2016 – December 2020
Our Lady of Consolata Mugoiri Girls High School 2012 – 2015