Robert Chege

As a Customer Service Executive, I am an excellent communicator and problem solver who takes pride in providing exceptional customer service. I maintain a positive attitude, even when dealing with difficult customers, and I am highly organized and efficient in responding to customer inquiries. I am also capable of multitasking in a fast-paced environment and have the ability to think on my feet. I am experienced in using customer relationship management (CRM) software and have a good understanding of different customer service processes. I am also proficient in Microsoft Office and have the ability to quickly learn new computer programs. I am also capable of quickly assessing customer needs and providing appropriate solutions. Ultimately, I strive to exceed customer expectations with every interaction and look for opportunities to provide additional value. I am passionate about helping customers and take pride in providing exceptional customer service.

I have over 3 years of professional experience working in customer service in a variety of roles. I have a proven track record of providing excellent customer service, resolving customer issues, and managing customer relationships. I have a strong understanding of customer service processes, customer service standards, and customer service systems. I have successfully developed and implemented customer service initiatives, trained customer service personnel, and created customer service strategies. I have also successfully managed multiple customer service teams, resolved customer service issues, and maintained customer satisfaction. I have a solid understanding of customer service metrics and have developed and implemented customer service metrics to measure customer satisfaction.

Bachelors degree in Enterprise management