Kelvine Majau

Exceptional communication skills, customer service experience, and passion for ensuring customer satisfaction, I am confident in my ability to make a positive impact in this role. What sets me apart is my strong communication skills, both written and verbal. I have a knack for building rapport, actively listening to customers, and tailoring my approach to meet their unique requirements. I thrive in fast-paced environments and excel in problem-solving, utilizing my strong analytical abilities to swiftly address customer issues and provide appropriate solutions.
I am highly adaptable and skilled in utilizing customer support systems, such as CRM software, to maintain detailed records and analyze customer trends. I am confident in my ability to defuse challenging situations and maintain composure, ensuring that each customer feels valued and satisfied.

CCI KENYA

 06/23 - present 

Customer Service Representative ~ T- Mobile USA (Magenta) 

• Main role include attending to calls, providing accurate information with respect to policies and communicating any changes in policy to existing and prospective clients. 

• Key functions covers responding to customers inquiry and resolving complaints or forwarding them to appropriate department for solution.

 • Responsible for offering necessary assistance and support to clients by providing information about the company's products to new or existing customers. 

• Always aiming to keep customers informed and satisfied at all times.

National Youth Service - Gilgil Drill and Paramilitary Studies - Pass Out 2018 -1019