Bernice Ndaini

Skilled communicator with a proven track record of building loyal client relationships, enhancing customer satisfaction and providing tailored solutions to meet individual needs. Known for exceptional communication skills, great administrative skills, persistence and problem-solving abilities.

As a customer service representative with JetBlue airways for 2 years, I have gained extensive knowledge of customer service protocols and problem solving. I have also developed strong interpersonal skills which have enabled me to build positive relationships with customers. I possess a natural ability to remain calm under pressure and I am able to quickly and efficiently come up with solutions, when it comes to customer queries and problem solving. With a background of social work, I also have experience in administrative roles.

I am an effective communicator, both written and verbal and I am able to communicate with customers professionally and in a courteous manner. I am confident in my ability to provide accurate and appropriate information to customers or relevant personnel in a timely manner.

TCM INTERNATIONAL

Masters of Arts in Organizational Leadership

January 2022 -Present

MAASAI MARA UNIVERSITY

Bachelor of Arts in Social Work

September 2015 – December 2019