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Peris Kangari

Peris Kangari

Customer Care Representative|Receptionist

Customer Service / Support

Kiambu

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About Peris Kangari:

I am a well-trained professional who enjoys exploring new and challenging business-related opportunities to expand my knowledge. I have a bilingual native-level proficiency in English and Swahili languages, and I am quite adept with a number of valuable computer programs with the capacity to learn new ones easily. I appreciate working either as an individual or as part of a team.

Experience

Receptionist||Night auditorReceptionist||Night auditor

67 Airport Hotel · Full-time67 Airport Hotel · Full-timeNov 2018 - Dec 2021 · 3 yrs 2 mosNov 2018 - Dec 2021 · 3 yrs 2 mosKenya · On-siteKenya · On-site

• Greeting guests and welcoming them to the hotel
• Acting as the source of information on behalf of the hotel
• Promoting hotel’s services through upselling and managed to increase sales by 2%
• Checking in and checking out guests
• Issuing and allocating rooms and smart keycards to guests
• Receiving and making guests reservations
• Planning guests airport and SGR pick-ups and drop offs
• Handling guests complaints and special requests
• Receiving cash and balancing guests’ ledgers
• Summarizing all outlets sales and running the night audit reports
• Ending shifts and opening new shifts for the following day’s sales
• Any other duties as allocated by the front office manager.

Education

Karatina University,

Bachelor's in Hotels and Hospitality Management, 2013-2017

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