Oscar Keith

I possess a dynamic and goal-oriented mindset, complemented by strong analytical and problem-solving abilities. Attention to detail is a key strength of mine, and I have a proven track record of thriving in fast-paced and ever-changing environments. My expertise lies in social media management and digital marketing, along with creative content development. I excel at conducting focused research and establishing meaningful social networks and partnerships.

I handle a wide range of administrative tasks including scheduling appointments, making phone calls, making travel arrangements, social media management services and managing email accounts. 

Work Experience

Quickly media (Pakistan) – Virtual assistant / sales & lead generation 

March 2023 to Date

 Duties and Responsibilities

• Research the market to identify potential target audiences through social media that align with the company's services.
• Run content marketing / social media campaigns to attract potential customers.
• Capture Prospects information for further processing.
• Establishing and maintaining strong relationships with existing and potential customers.
• Evaluate leads to determine if they meet the criteria of an ideal customer and have a genuine interest in making a purchase.
• Negotiate terms and conditions with potential customers and work towards closing deals.

Sheer Logic & management ltd - Office Assistant / Mail room messenger /
November 2022 to March 2023

Duties and Responsibilities

• Completes all mail room duties including sorting, processing, and delivery of 
  mail.
• Prepares mail for pickup and delivery to other locations. 
• Prepares mail for Branch Post pick up (i.e. ensures appropriate postage, etc.
• Responds to routine inquiries regarding the full range of mail services available.
• Performs routine mail room functions on a daily basis.
• Ensures the mail room remains clean, organized, and maintained in a professional manner.

Orton contractors ltd – Virtual Customer service Executive/ Digital Marketer 
April 2018 – March 2022

Duties and Responsibilities

• Build and maintain strong relationships with customers through handling customer inquiries, resolving complaints, and addressing their concerns 
• Evaluate and improve existing customer service processes and procedures
• Manage and execute campaigns across various digital channels, including email, social media, search engines, and display advertising
• Collect and analyze data related to customer interactions and service performance.
• Conducting research and interviews to learn more about current construction trends, and developments, and then customizing the findings as per the company’s policies.
• Manage the resident engineer’s diary and schedule meetings.

Securex Agencies - Communication Officer
June 2013–Feb 2018

Duties and Responsibilities

• Dispatching alarms via radio calls.
• Making outgoing calls to clients and receiving incoming calls from  clients
• Working with technicians to check on the maintenance of old            units,
• To test and collect details of new units for updating.
• Monitoring arming and disarming of the listed requested client
• Logging of customer requests on sage pastel evolution as well as incidents that are on the general occurrence book.
• Relaying information from clients, backup crews, and guards to the relevant department(s)

Horizon contact centers – Team Manager 
June 2012–May 2013

Duties and Responsibilities

• Listening to prescreened calls and conducting coaching sessions with agents.
• Undertake weekly performance review meetings with customer care
• agent
• Conduct pre and post-shift agent self-evaluation sessions
• Schedule and conduct weekly agent feedback meetings and subsequently provide written reports to the team leader supervisor.
• Handle agent-escalated calls
• Complete a minimum of 2 live call evaluations per agent per week in line with company’s performance action plan.
• Ensure the agent’s performance files are    up to date
• Action plans for respective agents on Performance Management Programs
• Complete daily attendance registers and commission files

Horizon contact centers – Quality Analyst 
Mar 2012– June 2012

Duties and Responsibilities

• Developing Evaluation Programs as per laid down quality standards
• Monitoring Customer Interactions with agents /Task Evaluations
• Organize and supervise Calibration Sessions
• Agent Engagement to ensure they have been trained appropriately according to emerging trends 
• Driving Innovation and continuously optimizing the existing process leading to improved efficiency as well as reduced costs.

Customer Care Executive (YU mobile customer care) 
Mar 2011– Mar 2012

Duties and Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner at the same time ensuring excellent customer experience
• Identify, Understand, and interpret customer’s needs then provide solutions as per the set company’s standards.
• Meet personal/team qualitative and quantitative targets
• Conducting market research on new products to improve sales
• Keep records of all conversations and requests in our call center database in a comprehensible way

Essense Systems – Help desk technician
 Feb 2009 – Dec 2011

• Managing help desk tickets by responding in a timely manner to service issues and requests
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Providing technical support across the company and to clients (this may be in person or over the phone)
• Setting up accounts for new users
• Creating manuals for technical training

EDUCATION
Starnet College
2005 - 2007
Diploma in Information Technology
St Mary’s Kibabii boys High School
2000 - 2003
O-Level C+