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Nuriya Ali

Nuriya Ali

Customer Service | On call representative

Services provided: Customer Success , Customer Service Representatives , Network Administration , Cold Callers , Freelance Developers

Customer Service / Support

Nairobi, Nairobi Area
KSh500 / hour
Approximate rate

Social

About Nuriya Ali:

Empathy in Every Interaction: "Your Satisfaction, Our Commitment."

Experience

In my role as an on-call representative, I developed excellent interpersonal and communication skills while handling customer inquiries and technical issues. I am proud of my ability to empathize with customers, actively listen to their concerns, and provide effective solutions in a timely and professional manner. This has not only strengthened my customer service skills but has also given me a unique insight into the importance of user satisfaction.

I am well-versed in navigating various software systems and databases, ensuring a seamless and efficient resolution of customer issues. My technical aptitude, coupled with my passion for assisting others, aligns perfectly with the requirements of a company. I am confident that my ability to learn quickly, adapt to new technologies, and troubleshoot effectively will be valuable assets in this dynamic role.

Education

As a graduate in media and communication, I have acquired a diverse set of skills and knowledge that are crucial in the dynamic and rapidly evolving field of communication, developing effective communication strategies for various contexts, understanding the importance of clear messaging, audience analysis, and the impact of communication channels.

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