About Noelle Kamau:
Since 11 years ago, Training & Development and Events Coordination has been my passion. I enjoy the role and make the events and trainings memorable and a value add to the company. I am highly organized, creative and keen on details.
The following are highlights of my skills and accomplishments:
- Managing the training calendar and budget for every year
- Facilitating Induction and Cross Functional courses across the business
- Talent Management, development and succession planning
- Planning all DHL Training for East Africa region i.e. conference, flights and accomodation
- Facilitating Management courses for the Africa Region
- Managing and planning all Employee Engagement activities and events
- Managing the training and requisition reporting tools
- I am a certified facilitator hence understand the link between great planning and a successful training
- I am skilled in MS Tools i.e. Excel, Word, PowerPoint, Publisher
- I have experience with virtual tools i.e. Zoom and Teams
- Hosted a one week graduation event for all African countries of over 70 people
Enclosed is my resume for your review. I welcome the opportunity to discuss with you personally how my skills and strengths can best serve your company. I appreciate your time and consideration.
Experience
ACTING HEAD OF HUMAN RESOURCES, DHL EXPRESS June 2021 to October 2021 Served as Acting Head of Human Resources DHL Express Kenya as the position was being filled.
CIS & TRAINING MANAGER, DHL EXPRESS March 2020 to date To support the Human Resource function in terms of “Training & Development” as well as “Recruitment & Selection process.
Training & Development: Align to the strategic plans of the organization and support DHL’s culture of a Learning Organization by assisting in the continuous development of competent, capable and committed people in the area of Skills Training.
Talent Management: Professionally support the recruitment function that enables DHL to continuously improve the quality of staff to meet its re-sourcing requirements for today and the future. To support the sourcing of candidates through the assessment center (competency based selection process) that strengthens DHL’s position as a preferred employer.
Accomplishments:
Customer Service Business Support, DHL EXPRESS |
February 2013 to February 2020 |
This role involves execution of performance excellence programs assigned to enhance customer service operations within the Africa region.
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Key Responsibilities: |
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Accomplishments:
- April 2019 - Served as Acting Head of Customer Service DHL Express Kenya while my manager was on annual leave
- December 2018 – Appointed as Head of Customer Service DHL Express Botswana, however work permit was denied
- March & October 2018 - Served as Acting Head of Customer Service in DHL Express Namibia to streamline processes, performance and revenue generation within the department
- 2015 to 2020 – Became part of the Africa region Business support team that communicates and provides progress reports and analysis across DHL CS Africa
- 2012 to date - Nominated as a lead facilitator within the East African region to conduct Customer service skills and systems training
- 2015 to date - Support the HR department on cross-functional training within the East African region on overall Company policies, guidelines, products and services
Education
Bachelor of Arts in Social Sciences
(Communications, Sociology & Psychology)
University of Nairobi
Second Class Honors, Upper Division
Skills First Level 3 Diploma in DHL Supervisory Skills
Limuru Girls’ School
KCSE
1999 - 2002
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