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Noelle Kamau

Noelle Kamau

Highly Self Motivated and Creative. Loves Life.

Education / Training

Nairobi, Nairobi Area

Social

About Noelle Kamau:

Since 11 years ago, Training & Development and Events Coordination has been my passion. I enjoy the role and make the events and trainings memorable and a value add to the company. I am highly organized, creative and keen on details.

The following are highlights of my skills and accomplishments:

  • Managing the training calendar and budget for every year
  • Facilitating Induction and Cross Functional courses across the business
  • Talent Management, development and succession planning
  • Planning all DHL Training for East Africa region i.e. conference, flights and accomodation
  • Facilitating Management courses for the Africa Region
  • Managing and planning all Employee Engagement activities and events
  • Managing the training and requisition reporting tools
  • I am a certified facilitator hence understand the link between great planning and a successful training
  • I am skilled in MS Tools i.e. Excel, Word, PowerPoint, Publisher
  • I have experience with virtual tools i.e. Zoom and Teams 
  • Hosted a one week graduation event for all African countries of over 70 people

Enclosed is my resume for your review. I welcome the opportunity to discuss with you personally how my skills and strengths can best serve your company. I appreciate your time and consideration.

Experience

ACTING HEAD OF HUMAN RESOURCES, DHL EXPRESS

June 2021 to October 2021 

Served as Acting Head of Human Resources DHL Express Kenya as the position was being filled.

 

CIS & TRAINING MANAGER, DHL EXPRESS

March 2020 to date

To support the Human Resource function in terms of “Training & Development” as well as “Recruitment & Selection process. 

 

Training & Development: Align to the strategic plans of the organization and support DHL’s culture of a Learning Organization by assisting in the continuous development of competent, capable and committed people in the area of Skills Training.

 

Talent Management: Professionally support the recruitment function that enables DHL to continuously improve the quality of staff to meet its re-sourcing requirements for today and the future. To support the sourcing of candidates through the assessment center (competency based selection process) that strengthens DHL’s position as a preferred employer.

 

Accomplishments:

  • Hosted CIM Supervisory graduation event for 2022 in Kenya for all Africa/SSA countries
  • Became a CIM (Management Training) Facilitator from May 2022
  • Completed CIS Foundation classroom training for 120 employees between 2021-2022 considering the pandemic challenge
  • Handle all Employee Engagement activities 
  • Manage HR tools such as Smart Connect & Taleo
  • Manage all Staff Recruitment

 

Customer Service Business Support, DHL EXPRESS

February 2013 to February 2020

This role involves execution of performance excellence programs assigned to enhance customer service operations within the Africa region. 

 

Key Responsibilities:
  • Develop and provide regular reports on key service performance indicators to the Customer Service team within country and Sub Saharan regional level
  • Analyze and review actual service performance against established service levels over a period of time
  • Liaise with commercial department to obtain advance information on upcoming marketing campaigns for more revenue generation opportunities
  • Monitor system upgrades and participate in the documentation, evaluation, testing, implementation and training the team members
  • Workforce management (WFM); forecasting, scheduling and tracking of staffing for the customer service department based on historical trends

 

Accomplishments:

  • April 2019 - Served as Acting Head of Customer Service DHL Express Kenya while my manager was on annual leave
  • December 2018 – Appointed as Head of Customer Service DHL Express Botswana, however work permit was denied
  • March & October 2018 - Served as Acting Head of Customer Service in DHL Express Namibia to streamline processes, performance and revenue generation within the department
  • 2015 to 2020 – Became part of the Africa region Business support team that communicates and provides progress reports and analysis across DHL CS Africa
  • 2012 to date - Nominated as a lead facilitator within the East African region to conduct Customer service skills and systems training 
  • 2015 to date - Support the HR department on cross-functional training within the East African region on overall Company policies, guidelines, products and services

Education

Bachelor of Arts in Social Sciences

(Communications, Sociology & Psychology)

University of Nairobi

Second Class Honors, Upper Division

 

Skills First Level 3 Diploma in DHL Supervisory Skills 

 

Limuru Girls’ School

KCSE

1999 - 2002

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