nicky Nicklaus

As an IT support specialist and customs agent, i have a diverse set of skills and responsibilities that span two distinct but interconnected fields. Here's what can be described about me  in each profession:

1. IT Support Specialist:
- Technical Expertise: As an IT support specialist ,i possess a strong understanding of computer hardware, software, networks, and troubleshooting techniques. You are adept at diagnosing and resolving various technical issues faced by users and organizations.
- Customer Service: Providing excellent customer service is crucial in my  role. i  am patient, empathetic, and have the ability to communicate technical information in a clear and understandable manner to non-technical users.
- System Maintenance: i am responsible for maintaining and updating systems, performing regular backups, and ensuring network security.
- Software and Application Support:i  assist users with software installations, updates, and general support for various applications and programs.

2. Customs Agent:
- Border Security: As a customs agent, my primary responsibility is to ensure the security of borders and prevent illegal activities, such as smuggling and trafficking.
- Inspection and Enforcement: i am able to  conduct thorough inspections of travelers, baggage, cargo, and shipments entering or leaving the country. This involves screening for prohibited items, contraband, and verifying compliance with customs regulations and tariffs.
- Documentation and Record-Keeping:i can maintain detailed records of inspections, seizures, and any other customs-related activities. Accurate documentation is crucial for legal and administrative purposes.
- Knowledge of Customs Laws and Regulations:i have an in-depth understanding of customs laws, trade regulations, and international agreements that govern the movement of goods and people across borders.

Combining my IT support specialist expertise with my customs agent role could makes me  particularly valuable in modern border control scenarios, where technology plays a crucial role in screening and processing travelers and cargo efficiently and securely.

IT support at technobrain nairobi

annotation specialist at sama 

certificate in IT support from google 

diploma in customs administration from kenya school of revenue administration