Nelson Mwangi

 I have been working for the past (14) years in various industries, and my extensive experience has enabled me to not only meet but exceed customer expectations but I have demonstrated strong oral communication skills that would allow me to make significant contributions to your firm.

 My record reflects a strong work ethic and ability to master complex corporate management initiatives with proficiency. Throughout my career, I have handled customer inquiries, complaints, billing questions, and payment extension/service requests. I have successfully been able to Calm angry callers, repair trust, locate resources for problem resolution, and design best-option solutions. I can confidently Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs.

 Some of the key Accomplishments, I have had include; managing a high-volume workload within a deadline-driven environment. Resolved an average of (20) inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). I can exercise independent judgment, decision-making ability, and a high level of confidentiality. With a track record of delivering continuous improvement in service delivery and improved outcomes in Customer Services, I am capable of offering this position the ability to deliver improved value for money.

 I have consistently recorded high customer satisfaction through my abilities to effectively develop new and cultivate existing relationships through client discussions, and interactions and to form trusting relationships. I look forward to being invited for an interview and to contribute to your team.

Diploma in computer science