Naomi Njeri

Dedicated customer service representative professional motivated to maintain satisfaction and 
contribute to company success. Proven ability to establish excellent customer service relationships with 
customers, clients and staff members and exceed expectations. A confident individual, presentable, 
reliable and driven, with strong time management and prioritization skills..

Core Qualifications
● Extensive experience in all aspects of customer service.
● Strong analytical and helping skills, able to work under minimum supervision.
● Ability to keep calm in situations of conflict, flexible team worker.
● Remarkable patience and motivational skills.
● Excellent written and verbal communication skills.
● Ability to work with different cultures and able to implement company policies.
● Proficient in the use of MS Office applications and Adobe Photoshop.
Experience.

Qatar Airways September 2012-April 2015
Cabin Crew/Flight Attendant
● Responsible for the safety and comfort of passengers.
● Did routine safety checks before take-off.
● Welcomed passengers as they boarded the plane and helped them find their seats.
● Attended pre-flight briefings.
● Helped passengers load and unload luggage from the overhead lockers.
● Dealt with high-net worth individuals in a professional and mature way.
● Made sure that the plane was clean and tidy before passengers come on board.
● Prior to take off, made sure all passengers had their seat belts on.
● Demonstrated the safety procedures to follow in an emergency.
● Circulated and collected customs and immigration documents from passengers.

Artcaffe Company January 2023-To Date
Manager
● Overseeing the day to day running of the business
● Creating Inventories for the Company
● Organizing Workload (time, placement and responsibilities) for all staff members
● Managing Performance reviews and requirements
● Training staff members to optimise performance 
● Solving problems on ad hoc basis
● Analysing progress and results of the branch as to the goals
● Giving Excellent Customer Service to our guests.

Certificate in Computerized Airline Reservations February, 2009

Westford International Training Center
Nairobi, Kenya
Certificate in Air Travel and Tour Operations June, 2008
Universal Group of Colleges
Nairobi, Kenya

Kambui Girls High School November 2006