Nancy Okech

Dedicated and result driven leader with over 2years experience and with knowledge of support service operations, program planning and both hard and soft facility management. Possess approved truck record of success in optimizing efficiency on how to identify and solve problems across different companies. Expert in rebuilding employees to productivity to achieve strategic goals using innovative practices, changing mindset and inspiring stakeholders. Excellent client and customer relationship management. Out of box thinker and can develop innovative ideas for solving everyday problem more effiently with ability to work close with leaders across the business. Exceptional leadership skills with ability to work under pressure with strict deadlines with written and verbal communication skills

Worked as a Customer service Representative at Apollo Agriculture whereby responsible for the following responsibilities 

 Link and drive field agent to push performance

 Support field agents to make sales 

Make outbound calls to follow up on performance

 Received inbound calls to respond to escalations

 Resolve agent’s flags /warning through retraining

 Escalate Issue

 Collect feedback and generate report

 Troubleshoot agent mobile app and related issues

Studied a course in  Bachelor of science at Laikipia university and graduated  with a degree in bachelor of general sciences