mk videolibrary
Services provided: Technical Support / Help Desk (Hardware / Software)
About mk videolibrary:
I have loved tinkering with computers since childhood and have had an intense desire to pick them apart and learn how they work from the start. This early fascination grew in me over the years and I acquired a strong set of problem-solving skills.
Experience
05/2019 – Present
IT Manager.
MK Technologies & Protocols / MK Videolibrary.
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
- Plan, organize, control and evaluate IT and electronic data operations.
- Act in alignment with user needs and system functionality to contribute to organizational policy.
05/2021 – Present
POSITION - IT Systems Analyst.
Trust Link Computers, Kenya.
Duties & Responsibilities.
- Prioritizing user requirements, overseeing system upgrades and researching new tools.
- Compile a report on a weekly basis and present them to board of administrators at the end of each month.
- Make suggestions to improve efficiency and profits, while minimizing processing and power requirements.
- Improved efficiency and performance of networks.
05/2019 to 12/2020
POSITION - Information Technology Leadership.
Dynasty Technologies, Kenya.
- Expert technical skills and understanding of industry trends and standards, thus ensuring uninterrupted service delivery and operational stability. A complete understanding of the organization's business operations and strategies as its role permeates the organization's entire suite of functions.
Duties & Responsibilities.
- Communicated with interior employees and exterior clients to resolve computer issues.
- Travelled to locations for in-depth computer issue repair.
- Maintained professional demeanor and attitude.
Education
- Moi University, Diplima in Information Technology:- Dec 2021 - Awaiting Graduation.
- Ollessos Technical Training Institute. Certificate in Information Technology:- Dec 2019.
- Taito K.T.G.A High – Nov 2017 Kenya Certificate Of Secondary Education. K.C.S.E.
- Kaplelmet Primary School – Nov 2014 Kenya Certificate of Secondary Education. K.C.P.E.
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