miriam wairimu
Customer Service / Support
About miriam wairimu:
Motivated customer service officer with over three years experience eager to improve and streamline service procedures to maximise team efficiency and customer satisfaction. Specialised in quality, speed and performance improvements.
Experience
Junior Customer Service Executive, 11/2022 - 30/06/2023
HALLOPAY SYSTEMS ENTERPRISE - NAIROBI, KENYA
Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
Education
I graduated with a diploma in advertising and Public relations in 2019 from the Kenya institute of mass communication.
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