beBee background
Professionals
>
Westlands
miriam wairimu

miriam wairimu

Customer service

Customer Service / Support

Westlands, Nairobi Area

Social

About miriam wairimu:

Motivated customer service officer with over three years experience eager to improve and streamline service procedures to maximise team efficiency and customer satisfaction. Specialised in quality, speed and performance improvements.

Experience

Junior Customer Service Executive, 11/2022 - 30/06/2023
HALLOPAY SYSTEMS ENTERPRISE - NAIROBI, KENYA 
Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.

Education

I graduated with a diploma in advertising and Public relations in 2019 from the Kenya institute of mass communication. 

Professionals who compete with miriam

Professionals in the same Customer Service / Support sector as miriam wairimu

Professionals from different sectors near Westlands, Nairobi Area

Other users who are called miriam

Jobs near Westlands, Nairobi Area

  • Work in company

    Service Engineer

    Stratostaff EA Limited

    The role holder will supervise maintenance programs trouble shoot and provide general and specific service to clients · A Diploma in Electrical or Mechanical Engineering preferable the Refrigeration and Air conditioning stream with at least 5 years of experience. · HVAC backgroun ...

    Mombasa Road, Nairobi, Kenya

    1 week ago

  • Work in company

    Service Technician

    Ecolab

    Ecolab seeks a Service Supervisor for its Food & Beverage team to increase food safety and product quality. · Install and repair equipment at customer plantsEnsure equipment maintenance goals are metAchieve monthly safety metrics · ...

    Nairobi

    3 weeks ago

  • Have direct day to day interaction with customers Work with internal partners to obtain answers/solutions to client inquiries Participate in customer feedback root cause analysis of issues and identification of process improvement opportunities. · ...

    Nairobi

    1 week ago