
Mildred Juma
Customer Service / Support
About Mildred Juma:
I would describe myself as a vibrant young lady with a positive mindset leaving no room for negative energy, I am self motivated ,life experiences have pushed me out of my comfort zone once I set the standards for myself there's no going back until I reach my desired goal. I'm very passionate about the well being of human life, the protection of human existence, as well as security and forensics so intrigued about technology it's beyond my wildest imagination. Recently started a fitness life transformation journey, which is going pretty great, I'd love to share my experience with someone change their lives just like I did mine,still going strong pushing my limits all it took was a dream that's where it all starts but then comes the Hardwork, discipline, persistence and patience this has been such a concrete foundation for my life and work ethics.
Experience
Women Property Rights Organization of Kenya- Administrative IT Assistant
( 1st September 2020- April 2021)
Roles & Responsibility
Report Writing
Data Entry.
Receiving and Making Organization Calls
Monitoring Usage of NGO funds
Installing and configuration of software and hardware systems.
Coordinating Workshops & Meetings
Kenya Agricultural & Livestock Research Organization (IT Intern)
( 1st September 2019 – 31st December 2019)
Roles & Responsibility
• Printing and Scanning of Documents
• Data Entry
• Receiving Calls for the IT department
• Software installation
• Inspection & testing of new machinery
• Disassembly & Assessment of problematic machinery
• IT support for all the departments in the Organization
Education
2022 – Current : CompTIA Security+ Certification
2022 :ALISON Customer Service Certification
2018- 2020 :KCA UNIVERSITY
Diploma Information Technology
2019-2019 :KCA UNIVERSITY
Cisco Networking Essentials Certificate
2012-2017 : Kisumu Senior Academy
Edexcel O Level Certication (Edexcel British Board of Examination)
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